NO REFUNDS UNLESS: Due to the fact that each product is custom printed, it will only qualify for replacement, return or refund if the product itself is damaged.
If your purchase is damaged, you can email the customer support address firstname.lastname@example.org as soon as possible, within 20 days of the delivery date.
If a claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your banking statement depending on the payment method.
If we request item(s) to be returned to the On Demand Printer, we will send the qualified refund or replacement to the customer after receiving the return. Customers are responsible for shipping costs on returns.
To qualify for a return, the item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
- The item(s) is printed as ordered. We print on demand and therefore cannot accept returns on items without a defect.
- The return request is not viewed and approved by our team before the item(s) is sent back.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way or if they do not have the original tags.
- The item(s) were a “Final Sale,” during time periods such as: Halloween, Christmas, Black Friday, St. Patrick’s Day, etc. and utilized a promo code.